Leadership Strategies Building a Positive Workplace Culture - Featuring ...

Complimentary LIVE Online Workshop:

Stress and anxiety are at all time high levels as the world battles the current heath crisis.  As reports evolve from day to day it can be difficult to focus, it can be easy to be overwhelmed, and it can be hard to lead with so much uncertainty and unknown.

Dale Carnegie has helped millions of people face adversity and develop resilience through the best-selling book “How to Stop Worrying and Start Living.”  This session is from the world-famous Dale Carnegie Course taken by millions.

Join us for a 50-minute LIVE-Online Training Session, designed to bring leaders together to give them real world skills and insights that can lower stress and increase their productivity.
• An understanding of the causes of stress and the options we have
• Effectively handling the uncertainty of our times
• How to develop resilience as a leader and develop this skill in our team
• Tips on how to be productive remotely and reduce stress
• A review of key Stress and Worry Principles from Dale Carnegie

This session is for leaders that want to become more resilient and successfully “bounce back” and grow from adverse experiences.

Format:

1 Hour LIVE Online Workshop

Date:

May 5, Tuesday

10:00 to 11:00

To Register: Click Here>>

Download the White Paper:  Developing a Resilient Workforce: How Organizations Thrive in the Face of Adversity

Click here >>

If you have a Team of 10 or more, we could customize this session for you privately.

Linked Post here LinkedIn post here

Thank you,

Robert

Robert Graves, DCT, MBA
Certified Dale Carnegie Trainer
813-966-3058 mobile / text
Free eBooks & other Resources here

Dale Carnegie Tampa Bay Training Center

at Presidents Plaza One

4902 Eisenhower Blvd. N., Suite 200

Tampa, Florida 33634

Thank you for visiting the Dale Carnegie Connection for Tampa Bay!

Schedule a date and time to connect with Robert on his calendar here >>> https://calendly.com/dale-carnegie-robert-marcey/calendar-availability

Millennials in the Workplace: 6 Employee Engagement Strategies Organizations Are Getting Right

Millennials in the Workplace: 6 Employee Engagement Strategies Organizations Are Getting Right

by robertr

Millennials are the most talked about demographic in the workplace right now. That is because, according to Deloitte, in just 10 years they will make up 75% of the U.S. Workforce. Managing millennials in the workplace is a little different than managing other generations, but the gulf that is discussed in circles and in executive boardrooms is not as large or different as it might appear or feel.

Although employee engagement and Millennials in the workplace sometimes are talked about in dire context, there are some things that Millennials have told us that organizations are doing quite well. Dale Carnegie Training and MSW/ARS Research have conducted a study which specifically looked at what drives employee engagement with Millennials in the workplace. Here are 6 specific employee engagement strategies that organizations are using to please Millennials in the workplace.

Giving support when needed – Gen Y Millennials live in an on demand culture. TV, music, and other technology make things on demand. The same goes for the workplace. Generally Millennials in the workforce want to be empowered to do the work their way, but when they run into trouble or need extra help they want the support of management to help them.

Flex hours – See On demand culture and understand that technology has completely blurred work and personal life. What Millennials want in the workplace is flex hours and many companies are accommodating.

Trusting Immediate Manager – This element transcends generation. Everyone wants to trust their immediate manager. It allows you to do your job with confidence and support.

Immediate Manager Cares About my Personal Life and Its Impact on My Job – with the personal and professional line blurred an employee’s personal life is no longer of limits. It is perfectly fine to ask if you believe your relationship is at a level. Don’t pry but rather “be genuinely interested” as Dale Carnegie said.

Confidence in the leadership ability of senior leadership – Millennials need to know “why” and “where” the company is going. Most times it is the task of senior leadership to communicate that strategic vision and most of them seem to be delivering on that requirement in today’s workplace.

Support of health and well-being are encouraged – Again, this goes back to how Millennials do not view personal and professional life as separate. They also feel like organizations are doing a good job of watching out for this important event of employee engagement.

Despite articles and belief, to the contrary, organizations are successfully delivering on important strategies to improve employee engagement. These are 6 areas where organizations in general are winning. However, it is important to look specifically at your organization to see if you are delivering on the important engagement drivers for Millennials in the workplace.

Do you have some employee engagement strategies for Millennials in the workplace? Let us know in the comments below.

Download our FREE White Paper on Engaging Millennials in the Workplace to get valuable insight on what drives Millennials and how you can better engage them.

Please accept my invitation to be my guest at the Dale Carnegie Secrets of Success Free Session in Tampa. Further info here>>>  http://tampabay.dalecarnegie.com/events/?F_c=19

Find other useful business tips here:

  http://tampabay.dalecarnegie.com/events/guide_books/
  http://www.dalecarnegie.com/workplace-solutions-white-papers/

To discuss increasing the engagement levels of millennials in your workplace, contact Robert below today:

See you soon,

Robert

Robert Graves, MBA, DCT
Business Performance Improvement Director
Dale Carnegie Training Tampa Bay
813-966-3058 direct cell or text
813-667-6224 Executive Assistant
LinkedIn: http://www.linkedin.com/in/robertgraves

Blog: http://dalecarnegieconnection.blogspot.com

Skills Assessment: https://carnegieconnection.wufoo.com/forms/dale-carnegie-training-tampa-bay-info/

Robert.Graves@DaleCarnegie.com

All rights reserved. Originally appeared in Dale Carnegie Training enewsletter.

Robert's Sales Secrets

Robert's Sales Secrets: Selling comes later, relationships come first. -- Learn about building relationships at the Dale Carnegie Training Free Session:  Communications,  Engagement,  Sales,  Leadership  &  more.  This class has content that you can use the next day.

Register for your area of interest below:
Wednesday, March 18, 2015 at 6:30PM at the Embassy Suites Westshore

Communications & Engagement:  http://tampabay.dalecarnegie.com/events/dale_carnegie_course_free_session/
Sales & Customer Service: http://tampabay.dalecarnegie.com/events/sales_advantage_free_session/
Leadership & Management:  http://tampabay.dalecarnegie.com/events/leadership_training_for_managers_free_session/
Presentations & Public Speaking:  http://tampabay.dalecarnegie.com/events/high_impact_presentations_free_session/

See you there,
Robert Graves

813-966-3058

Dale Carnegie Training Tampa Bay

8 tips to Control Your Stress in the Workplace in 2015

Control Your Stress in the Workplace

Pressure situations are present during both good and bad economic times. However, when times are tough the situations can be magnified. Problems at home can directly influence issues in the workplace.

It is important as a manager to recognize that your team might have outside stressors affecting their job performance.

It is your job to create an environment that reduces stress and promotes engagement. In a workplace environment like this, employees will be more apt to reach their full potential and drive results.

Here are 8 tips to help you and your team control stress and worry in tough situations:

1. Live in a compartment of the present.
The professional with a commitment to service seals off each interaction with a customer so that negative experiences don't poison future interactions. Don't allow past successes or failures or future anticipated success or difficulties influence your current performance. When it comes to customer service, live in the moment.

2. Don't fuss about trifles.
A "trifle" is something that is insignificant in comparison to other things in your life. When you focus on trifles, you lose perspective. Keep the big picture in mind. Doing so will help you objectively sort out the small stuff from the important issues.

3. Cooperate with the inevitable.
Realize when your situation is inevitable. If you can learn to recognize situations where you have no control, you can gain some control over the emotional aspects of the situation. By cooperating with the outcome, you are making a conscious choice about how to respond to an inevitable situation.

4. Decide just how much anxiety a situation is worth and refuse to give it any more of your energy.
Once you make this decision, it is easier to find ways you can improve on the situation or let it go and move on.

5. Create happiness for others.
This principle appeals to your nobler motives. It is difficult to sustain a negative attitude when you are doing something good or helpful for someone else. Simply put: Doing good for others makes you feel better.

6. Expect ingratitude.
In your job, you provide many diverse services. When you do so, you probably expect in return some signal of gratitude for your assistance. This expectation is rarely met. If you do receive heartfelt thanks from someone, you should count yourself lucky; you are dealing with a grateful person. Most people are simply not accustomed to being grateful, even when you provide them with excellent service. You shouldn't let ingratitude deter you from providing top-quality service.

7. Put enthusiasm into your work.
Enthusiasm is the positive energy and sustained effort that keeps you driving toward your goals. Making a decision to have a positive outlook can be critical in enjoying your job and working with your internal and external customers.

8. Do the very best you can.
It can be difficult to deal with criticism, especially if you feel it is undeserved or if it hurts your self-esteem. One way to put criticism in perspective is to ask yourself if you are doing the very best you can with what you know and are able to do. If you are, then you can avoid taking the criticism personally. If there is room for improvement in your performance, you can look at the criticism objectively and take responsibility for improving your performance.

Resource – “Dale Carnegie's Secrets of Success”

Here’s to reducing your stress and improving your life in 2015!

Regards,

Robert

Robert Graves, MBA, DCT

Business Performance Improvement Director
Dale Carnegie Training Tampa Bay
813-966-3058 direct cell or text
813-667-6224 Executive Assistant
LinkedIn: http://www.linkedin.com/in/robertgraves

Facebook: http://www.facebook.com/robertgraves2

Skills: https://carnegieconnection.wufoo.com/forms/dale-carnegie-training-tampa-bay-info/

© 2014 Dale Carnegie Training. All rights reserved.

new networking techniques free session in Largo

Yesterday's networking techniques not working out for you lately? 
Check this out:
http://lnkd.in/bD4eb3A 
http://lnkd.in/bjzADHB

Coaching for Skill Development for Managers and Leaders Seminar on Tuesday 9/16/2014 8:00AM

Calling all members of Associated Builders and Contractors Florida Gulf Coast Chapter – Robert Graves of Dale Carnegie Training will be presenting an interactive seminar on “Coaching for Skill Development for Managers and Leaders” on Tuesday 9/16/2014 from 8:00 to 9:30 AM. http://www.abcflgulf.org/Portals/3/FL%20Gulf/Education%20Classes/Development.pdf

Coaching associates to help them succeed and to maintain performance standards is often difficult for everyone involved. Managers need to know when to apply either Supportive Coaching or Directive Coaching.  Making the right choice increases acceptance and promotes improvement. If we know how to be supportive 80% of the time, our people will allow us to be directive when the necessary 20% of the time arises.  Learn how to choose a coaching style in this Dale Carnegie Training Workshop.

What you will learn in this Dale Carnegie Training Workshop:

ü  Discover Readiness Levels

ü  Understand the Directive Approaches

ü  Uncover Coaching Sidetracks

ü  Practice Supportive Coaching

For more information contact: Jessica Long, Marketing & Communications Director, ABC Florida Gulf Coast Chapter

Dilbert on Dale

Dilbert cartoonist Scott Adams blogged: If you asked me to list everything I’ve ever learned, in some sort of useful groupings, it would look like this:
1. Hypnosis 
2. Dale Carnegie’s techniques 
3. Everything else I have ever learned 

http://dilbertblog.typepad.com/the_dilbert_blog/2007/07/my-compliments-.html  

Come be my guest at the next Dale Carnegie Course Free Session on Tuesday, September 16, 2014 to find out for yourself what Scott Adams experienced.

Register here:

http://tampabay.dalecarnegie.com/events/dale_carnegie_course_free_session/

I dig hypnosis too,
Robert Graves

Complete the following to receive Dale Carnegie Training info:

Fill out my online form.

Online contact and registration forms from Wufoo.

Are you the Leader that you want to be?

If you seek to maximize your business performance, become a stronger leader and add more value to your organization, then check out Dale Carnegie Leadership Training for Managers at http://tampabay.dalecarnegie.com/events/leadership-management-training-programs/

In this course you will --

• ·         Apply a proven process to recall names and facts
• ·         Utilize a proven process to strengthen relationships
• ·         Use your experiences to communicate more confidently
• ·         Persuasively communicate in a way so people are moved to action
• ·         Become more animated to energize and engage listeners
• ·         Communicate clearly and concisely
• ·         Create an “all-win” environment
• ·         Give positive feedback on the strengths in others
• ·         Deal with challenging interpersonal situations more effectively
• ·         Use flexibility to create positive change
• ·         Increase your ability to manage worry and stress

If any of the above is what you want and need, then contact me for more info.

See you there,
Robert

Robert Graves, MBA, DCT
Business Performance Improvement Director
Dale Carnegie Training Tampa Bay
813-966-3058 direct cell or text
813-667-6224 Executive Assistant
Robert.Graves@CarnegieConnection.com
www.linkedin.com/in/robertgraves
www.facebook.com/robertgraves2
http://dalecarnegieconnection.blogspot.com

8 Steps towards Perfected Project Planning

DALE CARNEGIE TRAINING - ENGAGING IDEAS
A leader’s guide to increasing employee engagement and creating customer engagement!

Process Improvement through Perfected Project Planning

  Considering the ever-accelerating rate of change in today's workplace, there may be no more important skill than the ability to adapt successfully to change. Sometimes, adapting to change comes easily.
  You enjoy the challenge and opportunity that the change presents. Other times you find yourself resisting change, focusing on what you might lose as a result of the change, rather than on what you might gain.
  Here are 8 Steps towards the goal of Perfected Project Planning:

Proper Project Planning = Direction and Perfection

  The ability to plan projects, both large and small, simple and complicated, is essential in today's business environment. Without the tools to do so, people tend to flounder, "wing it," or wander off course, resulting in delayed success, missed deadlines, or failure. Read on to learn about the steps you can take to plan a successful project.

Step 1: "Should-Be"

Clarify the project scope and be sure that the scope is aligned with senior management's initiatives. The "should be" is a picture of what you ultimately want and who and how this result will benefit all involved. Your team and senior management should work together to ensure you agree on objectives. If you have not done a good job of defining scope, it will be nearly impossible to plan the project.

Step 2: "As-Is"

This is the reality of the current situation. Where are you today? What factors help and hinder your efforts to carry out the project's scope?

Step 3: Goals

Define and set realistic goals to successfully carry out the scope of the project. Without such goals, you and your team will drift. Goals can be immediate, intermediate, and long-range. Achieving day-to-day goals (immediate goals) contributes to the achievement of intermediate and long-range goals.

Develop SMART goals:
S    Specific processes and resources
M    Measurable by objective data
A    Attainable
R    Relevant to your vision
T    Time-specific deadline

Step 4: Action Steps

To achieve your goals, you must establish specific priorities so that you can develop specific action steps. To achieve your goals, your action steps should include:
-Job requirements
-Who will do the job
-Methods to be used
-How the different parts tie together and fit into the big picture
-How the results will be communicated (report, PowerPoint, etc.)

Step 5: Cost

Another aspect to planning is determining the budget for, and cost of, each action step. Costs include:
-Personnel
-Materials
-Time
-Opportunity cost (what must be given up to pursue a given action)

Step 6: Timetables

Set and communicate deadlines so there is a clear understanding and so that immediate, intermediate, and long-term targets can be met. When establishing timetables, be realistic. Work backwards to determine when each phase should be completed, and put the schedule in writing to avoid misunderstandings.

Step 7: Implementation

An important, yet overlooked, part of implementing a plan is making sure that all involved understand their role in achieving the established goals. Obtain the team's commitment to agreed-upon results. As you monitor the implementation, you may need to modify the scope of the plan and reevaluate your goals.

Step 8: Follow Up/Measurement

A critical part of the planning process is to keep accurate records, analyze why deviations have occurred, and take action to correct any challenges. Concentrate on those factors critical to reaching the goal.


   Your ability to adapt to workplace change is usually closely observed by leaders and team members, so it is important to adapt productively and positively, no matter how you might feel personally about the change.
  Taking these 8 Steps will guide you to perfected project planning increasing employee engagement and creating customer engagement.  For more engaging ideas for your team, contact Robert.Graves@DaleCarnegie.com

Regards,
Robert

Robert Graves, MBA, DCT
Director Business Performance Improvement
Dale Carnegie Training Tampa Bay

813-966-3058 direct cell or text
813-667-6224 Executive Assistant
http://www.linkedin.com/in/robertgraves
http://www.facebook.com/robertgraves2
http://dalecarnegieconnection.blogspot.com

Copyright © 2014 Dale Carnegie & Associates, Inc. All rights reserved.

How to be calm in a sales presentation

Find your calmness in the confidence of your own strengths. Your preserving skills come from your diligent training.

Find an instructor to coach your abilities to new heights. Then actually practice your training until new behavior patterns emerge.

When you are in front of your prospect, your calm confidence will spring from your new behaviors naturally. You do not have to think about how to behave, you can focus on the prospect instead.

Your prospect will be put at ease knowing you are listening, responding and solving their issues. Now is the time to ask for their business and gain commitment.

Where does confidence come from anyway?

Confidence comes from practicing courage.
Courage comes from the will to succeed.
The will to succeed comes from your heart's desire.
What is your heart's desire today?

Regards,
Robert

Robert Graves, MBA, DCT
Director Business Performance Improvement
Dale Carnegie Training Tampa Bay

813-966-3058 direct cell or text
813-667-6224 Executive Assistant
http://www.linkedin.com/in/robertgraves
http://www.facebook.com/robertgraves2
http://dalecarnegieconnection.blogspot.com
http://www.CarnegieConnection.com/online.html  <<< new online courses

 

“You will improve your life and

   grow your business too
    if you choose
the training that is right for you.”
~ Robert Graves

Never be late to another appointment

“In the door 10 before!” I always say! 

If you want to be on-time for all you appointments, start chanting “In the door 10 before!” as you drive from place to place.  As you do, say out loud what the benefits are for you and your clients.

When you hear yourself, then you will believe yourself. 

Here is a 2-day Dale Carnegie course that has helped many believe in themselves: How to Win Friends and Influence People in Business.  Let me know if you would like further info.

Cheers,
Robert

Robert Graves, MBA, DCT
Director Business Performance Improvement
Dale Carnegie Training Tampa Bay

813-966-3058 direct cell or text
813-667-6224 Executive Assistant
http://www.linkedin.com/in/robertgraves
http://www.facebook.com/robertgraves2

Robert's crash course on writing Linkedin recommendations that get results!