Wednesday, August 27, 2014

Dilbert on Dale

Dilbert cartoonist Scott Adams blogged: If you asked me to list everything I’ve ever learned, in some sort of useful groupings, it would look like this:
1. Hypnosis 
2. Dale Carnegie’s techniques 
3. Everything else I have ever learned 

http://dilbertblog.typepad.com/the_dilbert_blog/2007/07/my-compliments-.html  


Come be my guest at the next Dale Carnegie Course Free Session on Tuesday, September 16, 2014 to find out for yourself what Scott Adams experienced.

Register here:

http://tampabay.dalecarnegie.com/events/dale_carnegie_course_free_session/


I dig hypnosis too,
Robert Graves

Saturday, August 16, 2014

Complete the following to receive Dale Carnegie Training info:

Fill out my online form.
Online contact and registration forms from Wufoo.

Wednesday, August 13, 2014

Are you the Leader that you want to be?

If you seek to maximize your business performance, become a stronger leader and add more value to your organization, then check out Dale Carnegie Leadership Training for Managers at http://tampabay.dalecarnegie.com/events/leadership-management-training-programs/

In this course you will --
  • ·         Apply a proven process to recall names and facts
  • ·         Utilize a proven process to strengthen relationships
  • ·         Use your experiences to communicate more confidently
  • ·         Persuasively communicate in a way so people are moved to action
  • ·         Become more animated to energize and engage listeners
  • ·         Communicate clearly and concisely
  • ·         Create an “all-win” environment
  • ·         Give positive feedback on the strengths in others
  • ·         Deal with challenging interpersonal situations more effectively
  • ·         Use flexibility to create positive change
  • ·         Increase your ability to manage worry and stress

If any of the above is what you want and need, then contact me for more info.

See you there,
Robert

Robert Graves, MBA, DCT
Business Performance Improvement Director
Dale Carnegie Training Tampa Bay
813-966-3058 direct cell or text
813-667-6224 Executive Assistant
Robert.Graves@CarnegieConnection.com
www.linkedin.com/in/robertgraves
www.facebook.com/robertgraves2
http://dalecarnegieconnection.blogspot.com

Wednesday, March 12, 2014

8 Steps towards Perfected Project Planning

DALE CARNEGIE TRAINING - ENGAGING IDEAS
A leader’s guide to increasing employee engagement and creating customer engagement!

Process Improvement through Perfected Project Planning

  Considering the ever-accelerating rate of change in today's workplace, there may be no more important skill than the ability to adapt successfully to change. Sometimes, adapting to change comes easily.
  You enjoy the challenge and opportunity that the change presents. Other times you find yourself resisting change, focusing on what you might lose as a result of the change, rather than on what you might gain.
  Here are 8 Steps towards the goal of Perfected Project Planning:

Proper Project Planning = Direction and Perfection


  The ability to plan projects, both large and small, simple and complicated, is essential in today's business environment. Without the tools to do so, people tend to flounder, "wing it," or wander off course, resulting in delayed success, missed deadlines, or failure. Read on to learn about the steps you can take to plan a successful project.

Step 1: "Should-Be"

Clarify the project scope and be sure that the scope is aligned with senior management's initiatives. The "should be" is a picture of what you ultimately want and who and how this result will benefit all involved. Your team and senior management should work together to ensure you agree on objectives. If you have not done a good job of defining scope, it will be nearly impossible to plan the project.

Step 2: "As-Is"

This is the reality of the current situation. Where are you today? What factors help and hinder your efforts to carry out the project's scope?

Step 3: Goals

Define and set realistic goals to successfully carry out the scope of the project. Without such goals, you and your team will drift. Goals can be immediate, intermediate, and long-range. Achieving day-to-day goals (immediate goals) contributes to the achievement of intermediate and long-range goals.

Develop SMART goals:
S    Specific processes and resources
M    Measurable by objective data
A    Attainable
R    Relevant to your vision
T    Time-specific deadline

Step 4: Action Steps

To achieve your goals, you must establish specific priorities so that you can develop specific action steps. To achieve your goals, your action steps should include:
-Job requirements
-Who will do the job
-Methods to be used
-How the different parts tie together and fit into the big picture
-How the results will be communicated (report, PowerPoint, etc.)

Step 5: Cost

Another aspect to planning is determining the budget for, and cost of, each action step. Costs include:
-Personnel
-Materials
-Time
-Opportunity cost (what must be given up to pursue a given action)

Step 6: Timetables

Set and communicate deadlines so there is a clear understanding and so that immediate, intermediate, and long-term targets can be met. When establishing timetables, be realistic. Work backwards to determine when each phase should be completed, and put the schedule in writing to avoid misunderstandings.

Step 7: Implementation

An important, yet overlooked, part of implementing a plan is making sure that all involved understand their role in achieving the established goals. Obtain the team's commitment to agreed-upon results. As you monitor the implementation, you may need to modify the scope of the plan and reevaluate your goals.

Step 8: Follow Up/Measurement

A critical part of the planning process is to keep accurate records, analyze why deviations have occurred, and take action to correct any challenges. Concentrate on those factors critical to reaching the goal.


   Your ability to adapt to workplace change is usually closely observed by leaders and team members, so it is important to adapt productively and positively, no matter how you might feel personally about the change.
  Taking these 8 Steps will guide you to perfected project planning increasing employee engagement and creating customer engagement.  For more engaging ideas for your team, contact Robert.Graves@DaleCarnegie.com

Regards,
Robert

Robert Graves, MBA, DCT
Director Business Performance Improvement
Dale Carnegie Training Tampa Bay
813-966-3058 direct cell or text
813-667-6224 Executive Assistant
http://www.linkedin.com/in/robertgraves
http://www.facebook.com/robertgraves2
http://dalecarnegieconnection.blogspot.com

Copyright © 2014 Dale Carnegie & Associates, Inc. All rights reserved.

Friday, November 29, 2013

How to be calm in a sales presentation

Find your calmness in the confidence of your own strengths. Your preserving skills come from your diligent training.

Find an instructor to coach your abilities to new heights. Then actually practice your training until new behavior patterns emerge.

When you are in front of your prospect, your calm confidence will spring from your new behaviors naturally. You do not have to think about how to behave, you can focus on the prospect instead.

Your prospect will be put at ease knowing you are listening, responding and solving their issues. Now is the time to ask for their business and gain commitment.

Monday, November 18, 2013

Where does confidence come from anyway?

Confidence comes from practicing courage.
Courage comes from the will to succeed.
The will to succeed comes from your heart's desire.
What is your heart's desire today?

Regards,
Robert

Robert Graves, MBA, DCT
Director Business Performance Improvement
Dale Carnegie Training Tampa Bay
813-966-3058 direct cell or text
813-667-6224 Executive Assistant
http://www.linkedin.com/in/robertgraves
http://www.facebook.com/robertgraves2
http://dalecarnegieconnection.blogspot.com
http://www.CarnegieConnection.com/online.html  <<< new online courses

 
“You will improve your life and
   grow your business too
    if you choose
the training that is right for you.”
~ Robert Graves

Thursday, October 24, 2013

Never be late to another appointment

In the door 10 before!” I always say! 

If you want to be on-time for all you appointments, start chanting “In the door 10 before!” as you drive from place to place.  As you do, say out loud what the benefits are for you and your clients.

When you hear yourself, then you will believe yourself. 

Here is a 2-day Dale Carnegie course that has helped many believe in themselves: How to Win Friends and Influence People in Business.  Let me know if you would like further info.

Cheers,
Robert
Robert Graves, MBA, DCT
Director Business Performance Improvement
Dale Carnegie Training Tampa Bay
813-966-3058 direct cell or text
813-667-6224 Executive Assistant
http://www.linkedin.com/in/robertgraves
http://www.facebook.com/robertgraves2